This hands-on workshop brings together two small teams to tackle real process challenges using design thinking and collaborative AI tools. Starting from problem statements captured on digital whiteboards or post-it notes, each team reframes its challenge into a “How Might We” question, ideates multiple solutions, and drafts a “To-Be” process. With the support of facilitators and the guidance of a team captain, participants then prototype their ideas using Agentic AI frameworks. The session concludes with team demos, feedback, and reflections—turning raw problems into tangible prototypes in just one day.


Set-up

  • Two teams of maximum 4 members: a Captain and 3 team members. The captain will act as the decision-maker and spokesperson in the team
  • A facilitator will be allocated to each team
  • A moderator will lead the entire workshop
  • A proper brief stating the problem / business flow to be fixed / optimized will be shared with each Captain


Prerequisites 

Process & Challenges

  • At least 2–3 real processes or pain points identified in advance
  • A current-state overview of these processes
  • Clear problem framing: which process levels are in-scope
  • Brief to be shared with the Captains prior to the workshop. Each Captain can receive a different or the same brief (recommended different briefs).

Tools & Infrastructure

  • Access to an AI collaborative framework.
  • A shared collaboration board: preferable digital whiteboards.
  • Laptops for each participant with internet access (or shared devices per team).
  • A large screen/projector for team demos.
  • Synthetic data for the processes


Agenda

  1. Welcome & Framing – 20 min
  • Goals: from problems → prototypes in 1 day.
  • Design thinking mindset (empathy, iteration, collaboration).
  • Tools: digital whiteboard, process mapping templates, AI prototyping tool.
  • Briefs are shared with the Captains
  1. Assessment of the brief – 20 min
  • The Captain will present the brief to all the other team members
  1. Problem capture – 45 min
  • Everyone writes problems they’ve observed on digital whiteboard on digital post-its (1 per probem).
  •  Post-its go up on a shared board.
  • Facilitators help cluster digital post-its into themes.
  • Teams choose different themes to work on, usually based on the number of “pains” identified as part of a specific “team” (Team A → Theme 1, Team B → Theme 2).
  1. Brainstorming and ideation – 60 min
  • Each team identify solutions to address the “pain”
  • Each team member will rate the identified solutions.
  • The higher rated solution will be selected
  1. To-be process drafting  – 60 min
  • Identify the “As is” vs “To be” steps
  • Draft the “To be” process
  • Identify the actors involved in the process
  • Identify tech and business dependencies
  1. AI prototyping – 60 min
  • Each team will use chat GPT, Grok or any other LLM system to create the prompt / specifications for Agentic AI System
  • Using Agentic AI System, the team will prototype the “to be” solution
  1. Share back & feedback – 60 min
  • Each Captain shares the brief, the “as is” process, the pains and the solutions identified with the broad audience
  • The prototype is presented to the broad audience
  • Feedback from the broad audience